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About Us

Keysborough Medical Centre is an AGPAL Accredited family medical practice which was established in 2016. The doctors and staff of our practice are dedicated to provide comprehensive care and are focused and committed for a quality health care. Our priority is to provide most appropriate and evidence-based care for all of your health concerns.

We are a bulk billed medical practice, open 6 days a week and are closed Sundays and all public holidays. Our opening hours are:
Monday:

9am to 3pm

Tuesday:

9am to 5:30pm

Wednesday:

9am to 7:30pm

Thursday:

9am to 7:30pm

Friday:

9am to 6pm

Saturday:

9:30am to 3pm

We put our time and effort in providing satisfactory service to you in a friendly and professional manner at all times.
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  • APPOINTMENTS
  • AFTER HOURS ARRANGEMENTS
  • HOME VISITS
  • COMMUNICATION
  • REMINDER SYSTEM
  • FEEDBACK
  • EMERGENCIES
  • ZERO TOLERANCE POLICY
APPOINTMENTS
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The easiest way for you to see your doctor of your choice is to make an appointment. Our doctors make every effort to see appointments as close to time as possible, however; unavoidable delays can occur when our doctors must attend to a patient to provide urgent medical attention.

If you are unable to attend your appointment, we would appreciate if you could please notify our reception staff at least 2 hours prior to your appointment time.

Please inform the receptionist at the time of booking if you may require an extended appointment.

AFTER HOURS ARRANGEMENTS
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The practice provides 24-hour patient care from both our doctors and our Locum service. Please contact the National Home Doctor Service on 13 SICK (7425), if you need to non-urgent medical attention during the after hours. For all medical emergencies, please call 000 or attend your nearest hospital emergency department.
HOME VISITS

Home visits are available exclusively for regular patients of the practice within a 5km radius who cannot attend due to their medical condition. These visits are arranged in consultation with your GP and are assessed on a case-by-case basis.

Please contact our reception staff for more information.

COMMUNICATION
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In addition to providing you with health information and important updates, our doctors may need to contact you directly regarding your health. At Keysborough Medical Centre, we use various communication methods, including phone calls, letters, SMS, and email, to deliver information to you. Please ensure your contact details are up-to-date each time you visit the practice. If you prefer not to be contacted, please inform your GP or our reception team. Our team strives to respond to all correspondence within 24-48 hours. Please note that no clinical information will be discussed via email. Should you wish to contact us, feel free to call us at 03 9769 0023 or email us directly at reception@keysboroughmed.com.au.
REMINDER SYSTEM
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Our practice is committed to preventative care to all our patients. We may issue you with a reminder notice offering you preventative health services appropriate to your care. If you do not wish to wish to participate, please advise our reception staff.
FEEDBACK
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We always welcome patient feedback and would love to hear from you. Please feel free to talk to your doctor or contact Dijana our Practice Manager on the practice phone number.

You may prefer to write to us. We take your concerns, suggestions and complaints seriously.

We are committed to addressing complaints swiftly and fairly. Should you remain dissatisfied with our response, you may reach out to the Health Complaints Commissioner (HCC). The HCC handles complaints about health services and the management of health information in Victoria. Their service is free, confidential, and impartial.

To file a complaint with the HCC, submit an online complaint form at or call 1300 582 113 to discuss your concerns.

Health Complaints Commissioner Level 26, 570 Bourke St, Melbourne, VIC 3000 Phone: 1300 582 113 Website:

EMERGENCIES
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Priority treatment is given to seriously ill or injured patients and we are able to deal with most emergencies and trauma. Please notify the receptionist upon arrival.
ZERO TOLERANCE POLICY

Keysborough Medical Centre has a zero-tolerance policy for any violent, threatening, or aggressive behavior toward our practice staff.

Any breach of this policy will result in refusal of service and potential notification of the police.

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